Shipping policy
Shipping Policy
Effective Date: September 11, 2026
Thank you for shopping at orivanayl.shop. We aim to provide clear and transparent information about order processing and delivery.
Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding applicable public holidays.
Estimated Delivery Time
Our estimated delivery time is:
20–40 business days
The estimated delivery period begins after the order has been processed and shipped.
The stated delivery period is an estimate rather than a guaranteed delivery date.
Shipping Destinations
We ship to destinations where shipping services are available for the products purchased.
Shipping availability may vary depending on destination, product, carrier availability, and local regulations.
Shipping Fees
Any applicable shipping charges will be displayed during checkout before the customer completes payment.
If a product or promotion includes free shipping, the applicable shipping terms will be displayed on the website or checkout page.
Tracking Information
When tracking information is available, we will send shipping information or a tracking number to the email address associated with the order.
Tracking information may require several business days to become active after the package has been handed to the carrier.
Customs and Import Charges
International orders may be subject to customs inspections, import procedures, taxes, duties, or other local charges depending on the destination country.
Customs procedures may cause additional delivery delays.
Customers are responsible for complying with applicable import requirements unless otherwise stated at checkout.
Shipping Delays
Delivery may occasionally be delayed because of:
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Customs processing.
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Severe weather.
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Public holidays.
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Carrier delays.
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Transportation disruptions.
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High shipping volumes.
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Incorrect or incomplete shipping information.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.
Incorrect Shipping Address
Please carefully review your shipping address before completing your purchase.
If you discover an address error after placing an order, contact us as soon as possible at:
We will try to assist with address corrections before shipment, but we cannot guarantee that changes will be possible after an order has entered processing or shipping.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us with your order number and relevant details.
We will work with the applicable shipping carrier to investigate the issue and determine an appropriate resolution.
Contact
For shipping questions:
Email: luisaeden2621@outlook.com
Our usual response time is 24–48 business hours.