Refund policy
Return and Refund Policy
Effective Date: September 11, 2026
At orivanayl.shop, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and exchange policy.
30-Day Return and Exchange Period
You may request a return or exchange within 30 days from the date your order is delivered.
To be eligible for a return or exchange:
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The request must be submitted within 30 days of delivery.
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The product should be unused and in its original condition.
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The product should include its original packaging and accessories, where applicable.
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You must provide your order number or other valid proof of purchase.
Free Returns
Eligible returns and exchanges are free of charge.
Please contact our customer service team before returning an item. Do not send products to an address without receiving return instructions from us.
We will provide the appropriate return instructions after reviewing your request.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.
Please provide:
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Your order number.
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A description of the problem.
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Clear photographs of the product.
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Photographs of the shipping package when relevant.
After reviewing the information, we may provide a replacement, exchange, or full refund at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is issued, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges
Eligible products may be exchanged within the 30-day return period.
If the requested replacement product has a different price, we will contact you before processing the exchange.
Items Not Eligible for Return
Unless required by applicable law, the following items may not be eligible for return:
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Personalized or customized products.
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Products clearly identified as final sale.
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Products that have been used, altered, or damaged after delivery due to misuse or improper handling.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
Return Address
A return address will be provided by our customer service team after a return request has been reviewed and approved.
This allows us to provide the appropriate return location for the specific order.
Late or Missing Refunds
If you have not received your refund within the expected processing period, please:
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Check your bank account.
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Contact your credit card company or payment provider.
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Contact your bank.
If you still cannot locate the refund, please contact us.
Contact Us
For return, refund, or exchange questions:
Email: luisaeden2621@outlook.com
We generally respond within 24–48 business hours.